Frequently Asked Questions
Questions and comments may be sent to the address below. (English/Japanese)
Can you ship products outside of Japan?
No, at this time we can only ship to addresses in Japan. If you see a product that you are very interested in you may contact us and we can discuss possible options for shipping internationally.
Can I contact your website in Japanese?
Yes. At John Paul USA we have both English and Japanese staff available to assist you with your needs.
If I contact John Paul USA how long will it take for a response?
We strive to communicate in a timely manner with our valued customers. We will contact you within 24 hours Monday-Friday.
What if I have a specific question about a product available on your website.
Please feel free to E-mail us and we will get back to you ASAP.
Can I purchase my product in Japanese Yen?
Yes. When you purchase an item from our online store the buyer will pay for the item in Japanese Yen.